When ordering from Archidemia, you are responsible for ensuring that the products can be lawfully imported into the destination country.

For orders shipped internationally, the recipient is the importer of record and is responsible for complying with all applicable laws, regulations, customs requirements, and documentation requirements in the destination country.

Charges payable by the recipient

Import taxes, customs duties, VAT, brokerage fees, clearance charges, handling fees, and any other charges imposed by customs authorities or carriers are the responsibility of the recipient.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping cost. They may be requested by the carrier or customs authority once the shipment reaches the destination country.

Archidemia has no control over these charges and cannot predict their amount. We cannot reimburse, waive, or accept responsibility for customs duties, taxes, clearance charges, customs delays, or other import-related costs.

Customs clearance and delivery delays

Customs clearance procedures may delay delivery beyond the estimated delivery date. In some countries, the recipient may need to provide additional information or identification—such as a tax identification number, national identification number, EORI number, or other import documentation—before a shipment can be released.

Please ensure that the email address and telephone number supplied at checkout are accurate, as the carrier may use them to contact you about customs clearance or payment.

Refused or returned shipments

If customs charges are not paid, or a shipment is refused or returned because of import restrictions, any refund will be handled in accordance with our returns policy. Shipping costs, return shipping costs, customs charges, and other non-recoverable costs may be deducted from any refund.

By placing an order, you confirm that you understand and accept responsibility for all applicable customs duties, import taxes, VAT, and related charges.

Delivery to EU Customers

Last updated: 15 July 2026

Archidemia is based in Spain and is pleased to serve customers across the European Union.

Where your order is shipped from

Orders for EU customers may be dispatched from our warehouse in Spain or, where necessary, from another fulfilment location shown or confirmed as part of your order.

Where an order is dispatched from within the European Union and delivered to an EU destination, it is not normally subject to customs import clearance between EU Member States.

However, if an item is dispatched from outside the EU, including from the United Kingdom, customs procedures, import VAT, duties, brokerage fees, or other import charges may apply in the destination country.

Import charges for shipments from outside the EU

If your order is shipped from outside the EU, you are the importer of record and are responsible for any applicable import VAT, customs duties, brokerage fees, clearance fees, and other charges imposed by customs authorities or the carrier.

These charges are not included in the product price or shipping cost unless we expressly state otherwise at checkout. The carrier may contact you using the email address or telephone number provided with your order to request payment or additional information needed for customs clearance.

Please ensure that your contact details are accurate and that you can comply with any customs requirements in your country.

Delays and customs procedures

Customs clearance may cause delivery delays beyond the estimated delivery date. We have no control over customs procedures, charges, or decisions made by customs authorities or carriers.

If customs charges are not paid, or a shipment is refused or returned because of import requirements, any refund will be handled in accordance with our Terms and Conditions. Shipping, return-shipping, customs, and other non-recoverable costs may be deducted where legally permitted.

VAT-registered business customers

If you are ordering on behalf of a VAT-registered business, please provide accurate company and VAT details at checkout where requested. The VAT and import treatment of an order depends on the shipping origin, delivery destination, product type, and applicable law.

For advice about reclaiming VAT, import VAT, or other business tax treatment, please consult your accountant or tax adviser.

Need help?

If you have a question about the likely dispatch location of a product before ordering, contact us at admin[at]archidemia.com and include the product name and delivery country.